Our aim is to give all our clients the best possible service, however we recognise that there may be occasions when, for whatever reason, we do not always meet expectations and that complaints may arise as a consequence. When this occurs we have a procedure in place for investigating complaints and, so far as possible, resolving them to our clients' satisfaction. We review our procedure periodically, to ensure that it meets the requirements of changing circumstances, and we rely on the results of our investigations to show us how we can best improve our services and reduce the risk of future complaints
Click here for the Bar Standards Board guidance on making a complaint.
Click here for The Legal Ombudsman guidance on making a complaint.
You can access the decisions made by the Legal Ombudsman in the previous 12 months about legal service providers, click here to access this data. This data shows whether the Legal Ombudsman required the provider to give the consumer a remedy.