Complaints Policy

Our aim is to give all our clients the best possible service, however we recognise that there may be occasions when, for whatever reason, we do not always meet expectations and that complaints may arise as a consequence.  When this occurs we have a procedure in place for investigating complaints and, so far as possible, resolving them to our clients' satisfaction.  We review our procedure periodically, to ensure that it meets the requirements of changing circumstances, and we rely on the results of our investigations to show us how we can best improve our services and reduce the risk of future complaints

For our full complaints policy in PDF click here, alternatively if you would like a hard copy please email julie@atlanticchambers.co.uk with your request.

Click here for the Bar Standards Board guidance on making a complaint.

Click here for The Legal Ombudsman guidance on making a complaint.

You can access the decisions made by the Legal Ombudsman in the previous 12 months about legal service providers, click here to access this data.  This data shows whether the Legal Ombudsman required the provider to give the consumer a remedy.

 

MM

Year of call: 2004

Inn: Inner Temple

Area: Civil Litigation
Employment

SS

Year of call: 1999

Inn: Lincoln's Inn

Area: Criminal
Family

SNE

Year of call: 2006

Inn: Inner Temple

Area: Chancery and Commercial
Family

CMJ

Year of call: 2010

Inn: Lincoln's Inn

Area: Public Law
Civil Litigation
Employment
Police Law
Inquests

Gareth Thomas 2

Year of call: 1977

Inn: Gray's Inn

Area: Public Law
Civil Litigation
Employment
Industrial Disease

PE

Year of call: 2008

Inn: Middle Temple

Area: Clinical Negligence
Civil Litigation